You are here

FAQs

You can fill out the appointment request form on this web page.You will be contacted to confirm your appointment time.

Alternately you can phone the office to make an appointment on 1800 199 920

St Andrew's War Memorial Hospital - Spring Hill.

The Wesley Hospital – Auchenflower.

Mortimer House – Ipswich.

You will need a valid referral to claim Medicare benefits for your appointment. It also helps us to determine the urgency of your appointment. We prioritise referrals to ensure any urgent problems are assessed promptly, and all patients are seen in a timely manner. Referrals can be provided by your GP or by an emergency department doctor or another specialist.

  • Your Medicare Card.
  • Your private health fund card or DVA Gold card (if applicable).
  • A referral letter from your GP or specialist (unless already sent).
  • A copy of any scans (e.g. x-rays, CT scans, ultrasounds, etc).
  • An up-to-date list of your medications.
  • An EFTPOS card for instant Medicare rebate payment (optional).

If you are a new patient, please complete the New Patient Registration form prior to your appointment. This can be filled out in our rooms on the day of your appointment, but completing it online will ensure a smoother arrival on the day.

Yes, payment is required at the time of consultation.

The Medicare Benefits Schedule (MBS) is a list of the medical services for which the Australian Government will pay a Medicare rebate to Medicare card holders, to provide patients with financial assistance towards the costs of their medical bills. Medicare rebates do not, and were never intended to, cover the full cost of medical services. The Medicare Schedule Fee has been set by the Government to determine the amount of rebate that patients receive.

Medicare offer a rebate for most of our services, provided you have a current referral.

From July 1st 2016, Medicare rebate cheques have stopped. This means you will need to register your bank account details with Medicare so the rebate can be paid directly into your bank account via EFT.

We can send the claim to Medicare through a secure internet connection or through our EFTPOS terminal. Medicare then processes the claim and will pay your Medicare benefit:

  • directly onto the EFTPOS card account you used for payment, or
  • into the bank account you have registered with Medicare.

For more information, or to register your bank account details, visit www.humanservices.gov.au or call 132 011.

Private health insurance is generally divided into hospital cover and extras cover. All private health insurance only covers for inpatient specialist care, meaning, if you are an outpatient and are not admitted to hospital, your private health insurance will not cover any of your costs related to specialist medical practitioner services.

There is an enormous range of private health insurance products on the market. The general rule is that the cheaper the premium, the less the product will cover. Such products will often exclude cover for specific medical treatments.

Patients need to be aware of what they are covered for and what is excluded from their health care policy. Unfortunately, the list of exclusions is getting larger all the time, often without transparency from health funds to their policy holders, so you must keep up-to-date with changes, remain informed and ask the correct questions of your fund.

To assist patients in understanding private health insurance and the effects of recent changes, AMA Queensland has collated several resources. For more information visit www.ama.com.au.

If you are not sure if your private health insurance does cover your procedure with Gastroenterology Clinics Queensland please contact our friendly reception staff at 1800 199 920 and we will assist you.

The contents of your medical file will not be released without your signed consent. Your medical records are handled with the upmost care for your privacy. Only healthcare professionals involved in your care will access your medical information. Gastroenterology Clinics Queensland has a strict patient confidentiality policy.