If you are a new patient, please complete the New Patient Registration form prior to your appointment.
This form can also be downloaded from our website, printed and then filled out at home, or filled out in our rooms on the day of your appointment. However, completing it online or at home will ensure a smoother arrival on the day.
You should bring the following material to your appointment:
- Your referral.
- Your Medicare Card.
- A list of your current medications.
- Your private health fund card, DVA Gold card or Pensioner card (if applicable).
- Blood tests, other test results, previous medical records, scans etc. that might relate to your appointment.
- If you wish, please feel free to bring a family member or friend with you.
- A credit or debit card linked to a savings account for instant Medicare refund (optional).
Note: A valid GP or specialist referral is required to make an appointment with Dr Natalie Kiel.
Rescheduling an appointment or cancellation
If you need to reschedule/cancel a previously booked appointment, please contact our friendly office staff on 1800 199 920 as soon as possible. A new appointment can be arranged at a convenient time and your existing appointment can be offered to someone else.
If you are running late for your appointment, please contact our friendly office staff on 1800 199 920. We will do our best to accommodate with the other appointments on this day.
How much time do I have to schedule for a consultation?
For new patients, 30 minutes is allocated for the consultation. This generally allows sufficient time to discuss the condition, perform an examination, and review any relevant investigations. In some instances, complex or multiple conditions require a longer consultation time of 45 minutes.
In most cases a second appointment or follow up appointment of 15 minutes is required to discuss outcomes of tests, additional aspects of your care or outcomes of surgery in more detail.
Bringing along a family member or friend can be very useful to help recall the information discussed. If anything remains unclear after the consultation or you have further questions, feel free to contact us and make an additional appointment to discuss your condition further.